What is Movemend and what do you specialise in?

Movemend specialises in tools and exercises for pain relief, as well as select balms and creams for targeted support.

Are your products on for professional physiotherapists or also for individual use?

Our products are suitable for both professional and physiotherapist use.

Are your creams safe to use during pregnancy and breastfeeding?

Since this is a cosmetic product not regulated or approved by SAHPRA, it is best to consult your healthcare provider before use during pregnancy.

Are your creams safe to use on sensitive skin or if one has eczema?

Since the products contain essential oils, individuals with sensitive skin or eczema are advised to test the product on their forearm before full application to ensure no adverse reaction occurs.

Why are there two products in the scar duo?

Skin healing after a wound occurs involves four distinct phases, each requiring specific support to optimise healing, minimise scarring, and restore skin integrity. The Movemend Scar Healing Duo is formulated to meet these evolving needs:

Movemend Scar Healing Lotion

A lightweight, fast-absorbing lotion that supports all phases of wound healing. Upon drying, it forms a protective layer that cools the skin and prevents environmental stress. This layer also aids in narrowing scars by promoting wound contraction.

Key benefits:

✔ Balances inflammatory responses with Vitamin A, D, and Panthenol.

✔ Relieves irritation with Arnica, Centella Asiatica, Wheat Extract, and Heptapeptide-6.

✔ Promotes cell proliferation with Saccharomyces Cerevisiae Extract, MSM, and Vitamin A.

✔ Reduces water loss using Saccharide Isomerate, Panthenol, and Marula Oil.Protects from oxidative damage with Vitamin A, E, and Lemon Extract.

✔ Boosts collagen synthesis and promotes scar healing with Palmitoyl Tripeptide-5, Horsetail Extract, and Peptides.

✔ Reduces pigmentation in scarred areas with Lemon Extract and Saccharide Isomerate.

Movemend Scar Healing Balm

A rich, protective balm that traps moisture, reduces trans-epidermal water loss (TEWL), and nourishes the skin during the early healing phase. Natural oils provide additional hydration and softness.

Key ingredients and benefits:

✔ Lanolin: Restores barrier function and supports all wound-healing phases.

✔ Vitamin A and D: Facilitate cell differentiation, modulate inflammation, and boost healing.

✔ Vitamin E: Protects against oxidative damage.

✔ Marula Oil: Provides antioxidant benefits and enhances hydration.

When can I start using the duo?

Begin using the products once the wound is no longer open or bleeding.

• For burns, apply immediately if the skin remains intact.

• For broken or oozing skin, wait 1–2 days until the oozing subsides.

Can I use it if my stitches are still in?

Yes, as long as there is no bleeding.

Can I use it on scabs?

Yes, the products soften scabs and surrounding skin, keeping the area supple and reducing the risk of tearing.

What is the correct order of application?

1. Apply the Scar Healing Lotion using a cotton ball or clean fingers.

2. Dab gently onto the affected area and let it absorb for a few minutes.

3. Follow with the Scar Healing Balm to lock in moisture and create a barrier.

How often should I apply the products?

Apply at least twice daily or as needed. For best results, use the lotion and balm together. If convenient, the products may also be used individually during the day.

Do I need to massage the products into my skin?

Once the wound is fully covered with new skin and scabs have disappeared, massage the lotion into the skin using circular motions. This improves blood flow and helps break down collagen clumps. Apply the balm afterward for added hydration and protection.

When can I expect to see results?

Initial improvements may be visible within 14 days, though results vary depending on wound depth, genetics, and skin type.

How long should I use the products?

For optimal results:

✔ Use the duo during the first 4 weeks of healing.

✔ Once the skin barrier is restored (after 2–4 weeks), the lotion can be used alone until the desired scar improvement is achieved.

✔ Scar healing can continue for up to 2 years, so continued use is recommended for persistent pigmentation and collagen irregularities.

What are benefits of using the Scar Healing Lotion?

✔ Balances inflammation.

✔ Reduces irritation and risk of infection.

✔ Boosts cell proliferation and collagen synthesis.

✔ Reduces water loss and oxidative damage.

✔ Minimises pigmentation.

What are benefits of using the Scar Healing Balm?

✔ Forms a hydration barrier to prevent water loss.

✔ Keeps skin soft and supple.

✔ Restores balance and reduces inflammation.

What type of pain relief tools do you offer?

Please refer to our Product page, where you will find our expertly crafted boxes, each designed to address a specific pain category.

Are your products limited to a specific age?

No.

How do I choose the right tool for my needs?

You are your best guide. Visit our Product page to discover which of our expertly crafted boxes offers the ideal solution for your specific pain area or category.

Are your products safe to use?

Yes, our products are safe to use. However, they may not be suitable for everyone. If you experience skin irritation, persistent pain, or have underlying injuries, please consult your healthcare professional first.

How do I clean and maintain the tools received in my box?

Normal cleaning detergents and low to mid-strength sanitising products can be used on your items to keep them hygienic.

Due to concerns over contamination, we do not offer any exchanges.

Can I use the creams and balms with your tools?

Yes you certainly can!

Do you deliver across South Africa?

We currently offer shipping only within Gauteng. If you’d like to enquire about shipping to other provinces in South Africa, please contact us via our Contact page. Shipping costs will be calculated at checkout.

Do you offer express shipping?

No, we only offer standard shipping.

What is your return Policy?

Due to concerns over contamination, we do not offer any exchanges.

Do you offer exchanges?

We do not offer any exchanges.

How long will it take to feel the effects of your tools?

Be patient with your body and allow adequate time for it to mend and heal. All good things take time, and everyone’s journey to recovery and healing progresses at a different pace.

How often should I use Movemend products?

If you have purchased a box set from us, please follow along with your instructor in the video, who will advise how often each exercise is needed and should be repeated. It is then up to you to follow this guidance, hold yourself accountable, and incorporate these exercises strictly into your daily routine.

Can Movemend products help with chronic pain?

Yes, they certainly can! However, remember that advice may not be suitable for everyone. Always consult your healthcare professional first.

Can your tools help with muscle recover after exercise?

Yes, they certainly can! However, remember that advice may not be suitable for everyone. Always consult your healthcare professional first.

Do your creams contain beneficial natural ingredients?

Yes, they do! Our lotion and oil product range features a premium blend of natural ingredients, including Marula Fruit Oil, Baobab Seed Oil, Ximenia Oil, Arnica Montana Flower Extract, and Calendula Flower Extract, each chosen for their therapeutic and nourishing properties.

What payment methods do you accept?

Online payment methods:
Visa, InstantEFT, SnapScan, Zapper, Bank QR Code Apps, Scan to Pay, Store Cards.

Cash is accepted for in-store payments that are prearranged.

Is it safe for me to enter my payment details on your website?

Yes, it is completely safe to enter your payment details on our website. We prioritise your security by using advanced encryption and secure payment gateways to ensure your information is protected. Your trust and safety are our top priorities.

How can I contact Movemend support?

If you wish to contact the Movemend team with any queries or for support, please reach out to us using the contact details below:

Email: [email protected]

WhatsApp: +27600427012

Do you offer in-person consultations?

If you wish to contact the Movemend team to arrange an in-person consultation, please use the contact details below:

Email: [email protected]

WhatsApp: +27600427012

What should I do if I experience discomfort with a product?

Listen to your body. If you experience pain or discomfort, stop and consult your healthcare professional first.

Where can I buy your products?

All Movemend products are available to be purchased on our website at www.movemend.co.za.

Do you have a physical store I can visit?

No, we do not have a physical store. However, you can place orders on our website and collect them at our Movemend Lifestyle studio. Please ensure orders are placed in advance and the ‘pick-up’ option is selected. We will have your order ready for collection.