Legal and Policy Documentation
Disclaimer | Description of Services Rendered
The information provided by Movemend through our website, videos, and other content is intended for general informational and educational purposes only.
While we strive to offer valuable advice on managing pain through movement, it is important to understand that our guidance is not a substitute for professional medical advice, diagnosis, or treatment. Always consult with a healthcare provider or medical professional if you are unsure about any movements or if you have any concerns regarding your ability to perform the exercises safely.
By engaging with our content on YouTube, Facebook, LinkedIn, and WhatsApp, you acknowledge that you are responsible for your own health and well-being. If you experience any pain or discomfort while performing exercises, discontinue immediately and seek medical guidance.
We are committed to providing content in a friendly and supportive tone, but we remind you that individual needs and capabilities vary. Always prioritize your health and consult with a medical professional to ensure that the exercises are appropriate for your specific condition.
Movemend disclaims any liability for any injuries or damages resulting from the use of the information provided through our platforms.
Privacy Policy
Movemend is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and use our services. For this policy, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from HERE.
We may collect the following types of information:
Personal Information: Name, email address, shipping address, phone number.
Usage Data: Anonymised data about how you interact with our website and content.
We use the collected information to:
Process and deliver your orders.
Communicate with you about your subscription, and other services.
Improve our products, services, and website.
Provide customer support.
We will not share your personal information with third parties, except as necessary to provide our services (e.g., payment processors, shipping companies) or as required by law.
We use appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Payment Policy
Movemend aims to provide you with secure and flexible payment options.
We accept Visa, MasterCard, and major credit and debit cards.
Payment may also be made via bank transfer.
All card transactions are securely processed through Payfast (Pty) Ltd. Payfast (Pty) Ltd is the approved payment gateway for all South African Acquiring Banks. Payfast uses the strictest form of encryption, and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.
You will receive a confirmation email upon successful payment, detailing your order and payment information.
Shipping Policy
Domestic Shipping
Standard Shipping.
We do not currently provide international shipping.
International Shipping
Not Available: Currently, we do not offer shipping outside of South Africa. We apologize for any inconvenience this may cause. We are exploring options to expand our shipping capabilities and look forward to serving international customers soon.
Tracking
All orders come with tracking information, which will be provided to you via email once your order is shipped.
Lost or Stolen Packages
Movemend is not responsible for lost or stolen packages. If your package is lost or stolen, please contact the carrier directly.
Delivery Policy
Movemend is dedicated to ensuring your order is processed and delivered in a timely manner.
Processing Time: Subject to availability, orders are processed within 1-2 business days after receiving full payment.
Delivery Confirmation: Once your order is processed, you will receive a confirmation email with your order number.
Shipping Costs: Delivery costs are fixed and will be displayed at checkout. You will be informed of the total delivery cost during the checkout process.
Returns and Refunds | Exchange Policy
Our goal at Movemend is to ensure you are completely satisfied with your purchase.
Returns and Exchanges
Please note that returns are not accepted for contamination, sanitization, and health reasons.
If you have any questions regarding this Policy documentation, please contact us at [email protected]
